RateGuard Operator Simulator — Click-through activation flow

RateGuard screen

www.rateguard.com.au

RateGuard

YOUR HOUSEHOLD BILL INTELLIGENT ASSISTANT

Stop overpaying on household bills.
RateGuard watches your bills so you don't have to.

RateGuard is a free service that helps Australians save money on their household bills by sending helpful personalised alerts when they should review.

Takes around 2 minutes · 100% free · Cancel anytime

Operator guidance

Customer opens the link

Objective

Get the customer onto the RateGuard landing page and re-state the value of the free monitoring service.

Say this

“You should have the link now — it's rateguard.com.au. Let me know once the page has loaded.”

“If you're on your mobile, pop me on speaker phone so you can stay on the line while we go through each step together.”

“RateGuard is a free service that monitors your energy plan and lets you know when you should take action, so you don't have to track it yourself.”

“When you're ready, tap the Get started button.”

Do this

1If the customer is opening the link on their mobile, ask them to switch to speaker phone so they can stay on the call while using the screen.
2Confirm the page has loaded on the customer's device.
3Repeat the value proposition only if the customer needs it.
4Ask the customer to tap Get started / Sign up.

Never do this

Do not discuss retailers, plans, pricing, discounts or savings — RateGuard is a monitoring service, not energy marketing.

Stop overpaying on household bills.RateGuard watches your bills so you don't have to.

Stop overpaying on household bills.
RateGuard watches your bills so you don't have to.